Introducing Patient-Centered Medical Home
A home is typically the root of the family, a place that provides safety and security for all members involved; a place where trust and relationships are built.
Thankfully, that’s exactly what you can expect from HMG’s Patient Centered Medical Home model of care.
In fact, HMG is very pleased to be the first multi-specialty group in the state of Tennessee to acheive Level 3 patient-centered home recognition from the National Committee for Quality Assurance (NCQA). Level 3 is the highest level of recognition provided by the NCQA.
Patient-Centered Medical Home Videos
What does this mean to me?
For you, the patient, this means you can rest assured knowing you are receiving highly-coordinated care of the utmost quality.
While our NCQA designation is "new," our highly-coordinated provision of care is not. For HMG, the national trending toward a patient-centered medical home model of care is really patient care as usual. Thanks to the level of skill of our providers and our level of electronic health record utilization, we’ve been working as a patient-centered medical home long before the national trend began.
What is a "medical home"?
First, we encourage you to watch the excellent video clip that will further explain this concept.
As you learn in the clip, every aspect of your care centers around you and your relationship with your HMG primary care provider who serves as the "home" for all of your medical needs.
Within this model of care, your primary care provider is the "leader" of your multi-faceted healthcare team, coordinating all of your care and ensuring that you receive the very best, most comprehensive care available.
If your health requirements are such that you also need an array of different specialists, your medical home primary care provider will ensure that everyone is working together for your good.
Thanks to the integration of HMG’s comprehensive electronic medical records infrastructure, your provider is only a few clicks away from your entire health history and any accompanying reports from others who are also providing your care.
Why did HMG receive this NCQA designation?
The patient-centered medical home qualifications are quite rigorous. HMG is pleased to embody the model of care through its provision of open scheduling, expanded hours and the appropriate use of proven health information systems.
Additionally, HMG met key program measures in the following areas:
- Written standards for patient access and enhanced communications
- Appropriate use of charting tools to track patients and organize clinical information
- Responsive care management techniques with an emphasis on preventive care
- Adaptation to patient’s cultural and linguistic needs
- Use of information technology for prescriptions and care management
- Use of evidence-based guidelines to treat chronic conditions
- Systematic tracking of referrals and test results
- Measurement and reporting of clinical and service performance
Does it matter what type of insurance I have?
The good news is that HMG provides the patient-centered medical home model of care everyday to each and every patient. It is truly patient care as usual for us.
However, that being said, several insurance providers, namely Blue Cross Blue Shield of Tennessee and Cigna are working to provide a more intensive patient-centered medical home approach to care for those with certain medical conditions (diabetes, hypertension, congestive heart failure, coronary artery disease, COPD, asthma). If you are an HMG patient with one or more of the previous listed conditions and you receive insurance through Blue Cross Blue Shield of Tennessee or Cigna, please contact HMG’s Kathy Renfro at (423) 378-7645 to learn of the additional options available to you.
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