Medical Records

Patient Instructions for Medical Record Requests

Holston Medical Group has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.


Requests may be submitted electronically to HealthMark’s Request Manager at Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed, and a notification will be sent via mail or email once complete and available for download.

Any questions

Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at:


  • Go to request manager
  • Enter your email
  • Check email within 15 minutes
  • Click link in the email(check junk folder if not in your inbox)

healthmark form screenshot