HMG Pediatric FAQs

How many locations do you have?

We have 2 locations:

HMG Pediatrics at Medical Plaza
105 W. Stone Drive, #2A
Kingsport, TN, 37660

HMG Primary Care & Pediatrics at Sapling Grove
240 Medical Park Blvd #3600
Bristol, TN 37620

What are your hours?

Hours for both locations are Monday – Friday, 8am – 5pm.

Do you have after hours care?

In Kingsport, the HMG Pediatric After Hours Clinic is open:

Mon – Fri: 5:30pm -7:30pm
Sat – Sun: 9am – 1pm

The HMG Pediatric After Hours Clinic is only available to HMG patients.

Am I able to speak to a provider after hours?

In Kingsport, we have our HMG Pediatric After Hours Clinic, available to HMG patients only. Otherwise, we offer an answering service available 24/7, 365 days a year.

The HMG After Hours Clinic is open:
Mon – Fri: 5:30pm -7:30pm
Sat – Sun: 9am – 1pm

Do you have “same day” appointments?

Yes, if you need an appointment for a sick child, simply call the office and we will work you into the provider schedule.

Do we have to see the same provider all the time?

No, you may see whomever you prefer to see or who happens to be available for you.

What if my provider is unavailable or if I want to see someone else?

You may request to see a different provider and we will do our best to accommodate you.

How often does my child need to be seen for check-ups?

We follow the AAP guidelines for well child care.

Do you have a triage nurse?

Yes, she is available for medication refills and is available to answer your questions. Simply call the office and ask.

Do you accept my insurance?

HMG accepts and files most insurance plans. At this time we do not accept, Aetna Better Health of Virginia, Kentucky Medicaid and Amerigroup TennCare.

Are you taking new patients?

We are currently accepting any newborns and we can accept commercial payer insurance. We are not at this time accepting any new VA Medicaid or TennCare patients other than newborns.