Go to Patient Portal

Register for a patient portal account today and be able to:

  • Communicate with our office online (non-urgent clinical questions)
  • Request an appointment and view upcoming appointments
  • Request medication renewals
  • Request changes to your medical history
  • Request changes to your demographic information
  • View documentation sent by your urologist such as education material and lab results

How to Register for your Patient Portal account:

  1. Provide The Urology Clinic with your personal email address. We will provide you with a Patient Portal Welcome message that will be sent to the provided email. This message will contain your temporary password to access the Patient Portal. You can also request a printout of the email that will be sent.
  2. Access the Patient Portal page by clicking on the link within the Welcome Email message you received.
  3. When you access the page:
    • Enter your email address and the temporary password that is included in your welcome letter email.
    • Click the box with the word “Login” to process your request.
  4. Create a new password. Choose a password that is easy for you to remember and follow the password rules to make your password more secure.
  5. Select two security questions and provide answers for the security questions.
  6. Agree to Patient Portal Terms and Conditions Statement
  7. You are now ready to access the Patient Portal.

Why use a Patient Portal to communicate with The Urology Clinic?

Patient Portal communication has a number of advantages over other types of communication. It is fast, convenient, and efficient. It also works well for many of the questions, requests, or messages you may have for our practice, such as prescription refill requests, appointment scheduling and non-urgent medical questions.

This guide will help answer some of your questions about this new service. If you still have questions after reading this, please talk with your physician or any of our team members. Once you have read through and agree with the following guidelines and would like to use secure messaging, please ask one

of our team members to sign you up. Once you provide your email address and verbal authorization, a team member will send the Patient Portal Welcome email to you. Your Patient Portal Welcome Letter will contain your temporary password to access the Patient Portal.

What types of communication are appropriate for the Patient Portal?

All communication with your provider should be sent via the secure patient portal. You should never use e-mail, text messaging, or social media to communicate with your provider. Only messages sent via the secure patient portal will be answered. You may also call our office and request to speak to a nurse:

Bristol: 423-844-6600
Johnson City: 423-926-6112

You should also know that Patient Portal messages you send to your physician may be read by designated staff in our practice. Like phone calls, Patient Portal messages may be screened by office staff before being routed to the appropriate person for a response. Copies of your Patient Portal messages may be placed in your medical record.

How are messages delivered through the Patient Portal?

When something new is added to your Patient Portal, you will receive an email that simply tells you that you have updates waiting for you in the portal. The reminder emails will always include a link to the Patient Portal for quick access. The email message will not contain any confidential information, and the new message to your Patient Portal can only be accessed by using your designated email address and password.

How long will it take before I receive a Patient Portal response?

Every effort will be made to respond to our Patient Portal question or message by the next business day. You should not expect to receive a response on weekends or holidays or any other time the office may be closed.

Complete the following steps to connect with us online:

  1. Provide The Urology Clinic with your personal email address. We will provide you with a Patient Portal Welcome Letter that will be sent to the provided email. This letter will contain your temporary password to access the Patient Portal. You can also request a print out of the email that will be sent.
  2. Access the Patient Portal page by either copying and pasting this URL that is included in the email that will be sent to you or you might be able to actually click on the link within the email. Visit the URL that will be provided to you in the email (the link will look similar to https://patientportal.healthtronicsit.com/XXXXXX). Enter your email address and the temporary password that is included in your welcome letter email. Click the box with the word “Login” to process your request.
  3. Create a new password. Choose a password that is easy for you to remember, and follow the password rules to make your password more secure.
  4. Select two security questions, and provide answers for the security questions.
  5. Agree to Patient Portal Terms and Conditions Statement
  6. You are now ready to access the Patient Portal.

Please call our office if you have any other questions about the Patient Portal: