Access your medical records
Holston Medical Group has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.
How do I request my medical records?
You can click on the button above to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
How long does it take to process requests?
Records can be available for download in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.
Need more help?
You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by clicking here: https://healthmarkgrouphelp.zendesk.com/hc/en-us
How it works
- Enter your email
- You’ll receive a secure link to that email to access Request Manager.
- Follow the step-by-step instructions on the screen to submit your request.
- We will process your request, and you will receive an email with a link to download your records once the request is complete.
Medical Records Release for Audits/Payers
Fax: 214-736-3841
audits@healthmark-group.com