Changes to FollowMyHealth

To our patients:

FollowMyHealth recently announced changes to their Privacy Policy and Terms of Use. We have expressed our concerns about these changes and have learned the following:

While the new Privacy Policy does permit the sharing of a patient’s data with a third party for marketing purposes, this has not begun. In mid-November of 2019, FollowMyHealth will upgrade its systems to add an “opt-out” feature. This “opt-out” feature will permit you to “opt-out” of sharing your data with third parties. Upon your first login after the upgrade, you will be asked to set these communication preferences.

HMG values you as a patient and hope that the “opt-out” feature will allow all patients to protect their data and continue to have easy access to their medical records and provider communications.

To review the Privacy Policy and Terms of Use for FollowMyHealth, please view these links:

myHMG is a great new confidential and secure patient online service for you, a very special member of our HMG “Family of Care.” With myHMG, you have convenient access to the personal health information you want and need, when you want and need it.

Anytime. Anywhere. And at your convenience. myHMG brings your physician’s office to you!


What can I do with myHMG?

With myHMG, you’ll be on your way to better managing your life and your health. You may:

  • Communicate with your provider/nurse team* (referral questions, test results, etc.)
  • Request an appointment
  • Request a medication refill
  • View routine laboratory results
  • Review medications, immunizations & allergies
  • Review a summary of your office visit.

As our online presence expands, we’ll be adding additional online conveniences you’re sure to enjoy!

*While the provider will be unable to provide an online diagnosis, he or she will be able to answer questions regarding referrals, test results, or follow-up questions pertaining to current or recent in-office treatment. Additionally, your provider will be able to recommend an in-office appointment for conditions that require medical evaluation.

How do I sign up?

HMG, C-Health & Seasons for Women Patients
If you are an existing patient and would like to create a new myHMG account, go to www.myhmg.com, click the Create New Account button, submit a request to connect to Holston Medical Group and we will send you an invitation to connect. When you receive the invitation, simply follow the steps provided.

Bristol Pediatric Associates Patients
Stay tuned for updates regarding patient portal availability at your location.

How secure is my information?

Your personal and medical information is very secure. Confidentiality and security of patient data are essential in protecting patient’s right, the physician-patient relationship, and the integrity of a medical system. Federal laws and regulations mandate that physician’s protect their patients’ data from inappropriate access and release. Holston Medical Group meets these mandates by utilizing the latest internet security and best practice methodology in patient online service offerings.

Need Help?

If you’re having issues with your myHMG account, please contact info@myhmg.com or call (423) 857-2288.