8 things you should know if you’re an HMG patient during the COVID-19 outbreak


As we continue to monitor COVID-19, we want to assure you that we are taking every precaution to reduce the risk of exposure for patients who require a visit with their HMG provider. We want you to know what your options are if you don’t want to come in for a visit, but need a consultation.

To help us in this effort, below are some details on initiatives we are employing to best care for everyone during this time:

  • 1. If You Have Symptoms

    • feverFever
    • coughCough
    • shortness of breathShortness of breath

    First and foremost, if you have a fever, cough or shortness of breath, we ask that you PLEASE CALL your HMG provider’s office before coming in. It’s possible you may require testing and we want to help you determine the next best steps for your care.

  • 2. Patient Screenings

    We are screening every patient at every office upon arrival to identify those who may require additional testing and then direct them accordingly. This is an effort to ensure we reduce the risk of exposure.

    masks requiredPatients and visitors are required to wear face masks at all HMG facilities.

    Again, if you have an appointment scheduled and you have symptoms OR someone in your household has been tested for COVID-19 OR you have been in close contact with someone who has tested positive for COVID-19, please CALL THE OFFICE before arriving for your visit.

    If you have been in close contact with someone who has tested positive for COVID-19, you may also call your local hotline (TN/VA: 833-822-5523).

  • 3. Now Offering Telemed

    telemedicine mobileIf you would like to request a remote visit through our new telemed program, please call your HMG provider’s office for availability or send a request through FollowMyHealth®.

  • 4. Limit on Guests for Visits

    no more than 1 personPlease know that some offices may be limiting “guests” in patient waiting and exam rooms. We appreciate your understanding and encourage you to speak with your office prior to arrival for your visit to understand the limitations that may be in place prior to your visit.

  • 5. COVID-19 Vaccine

    We understand that deciding to get a COVID-19 vaccination is a personal choice and it can be difficult to navigate all the information available. Know that your HMG provider is here to help you navigate the information so you can make an informed choice that is right for you. We encourage all patients who have concerns about the vaccine to reach out to their provider to have a conversation about their risks.

    To find a COVID-19 vaccine nearest to you, visit the VaccineFinder: Vaccines.gov – Search for COVID-19 vaccine locations

  • 6. Social Distancing

    chairs further apartOur waiting areas have been re-arranged to allow for social distancing. We want all of our patients to feel safe and secure in knowing that we are taking every precaution to keep you well.

  • 7. After-Hours/Emergencies

    If you have emergent symptoms such as dizziness, shortness of breath, weakness and/or fever, please call 911 or visit your nearest emergency room.

    If you have been in close contact with someone who has tested positive for COVID-19, you may also call your local hotline (TN/VA: 833-822-5523).

  • 8. Coronavirus Hotlines

    You may also call one of the following hotlines which are available 24 hours a day, 7 days a week. These resources can help screen you over the phone and direct you appropriately if your HMG provider is not available.

Thank you in advance for helping us ensure we reduce the risk of exposure and adhere to recommended guidelines. We care about our community and each and every patient, provider and staff member and we want you to know that we are here for you. Please don’t hesitate to call us at 877-HMG-1213 if you need us or if you have any questions. From our family to yours, stay well.